Refund policy

 

 

1. The Nature of Bespoke Art

Every YOUNI.ONE portrait is created especially for you, using the photograph and artistic direction selected at the time of ordering.

Because each piece is personalised and made to order, we are unable to accept returns or offer refunds simply because you change your mind once your order has entered production.

This does not affect your statutory rights if your order arrives damaged, defective, incorrect or otherwise not as described.

 

2. Your Studio Preview & Approval

Your on-page preview allows you to review the photograph, crop, composition and selected portrait style before placing your order.

By completing your purchase, you confirm that you are happy for us to create your portrait using those selections.

Your final artwork may include subtle studio refinements to clarity, texture, tone and print preparation. Minor differences between your screen preview and the finished printed artwork may also occur due to screen settings, materials and the printing process.

No post-purchase proof is normally required. Once your order enters production, we begin preparing the approved portrait for print.

Please carefully check:

• the photograph you have uploaded
• your selected portrait style
• size and frame options
• your delivery address

If you notice an error after ordering, please contact us as soon as possible and we will do our best to help before production begins.

 

3. The Gallery Guarantee

We want every YOUNI.ONE portrait to arrive ready to take its place in your home.

If your order arrives damaged or there is a genuine production error, please contact us at hello@youni.one within 14 days of delivery with clear photographs of the artwork, frame and packaging.

Where appropriate, we will arrange a replacement at no additional cost.

This may include:

• damage to the frame or glazing during transit
• significant printing defects, scratches or unintended print marks
• an incorrect size, frame or artwork supplied due to a production error

Our portraits are created from the photograph you provide. We carefully refine every image for print, but the amount of recoverable detail will naturally depend on the quality of the original photograph.

Issues that are already present in the uploaded source image — such as severe blur, very low resolution, heavy digital noise or lost detail — may remain visible in the finished artwork and are not normally considered manufacturing defects.

Nothing in this policy limits any statutory rights you may have.

 

4. Changes & Cancellations

We begin preparing personalised orders shortly after they are placed.

If you need to change or cancel your order, please contact us within 1 hour of ordering at hello@youni.one.

We will always do our best to accommodate your request if production has not yet begun. Once a personalised order has entered production, changes or cancellations may no longer be possible.

 

5. Digital Masterfile

If you purchase a Digital Masterfile, it will be prepared specifically from your personalised portrait and delivered electronically.

Once the personalised digital file has been supplied, it cannot normally be returned in the same way as a physical product.

Where applicable, any statutory rights relating to digital content remain unaffected.